How Can Digital Solutions Revolutionize Financial Services by Enhancing Customer Experience and Efficiency?
Category : Financial advisory
Challenge:
Financial services firms face challenges in delivering a seamless and engaging experience to customers while collecting accurate information, reducing operational load, and increasing capacity for customer handling. Moreover, onboarding new HNWI clients can be a bottleneck, leading to dropouts and inefficiencies.
Insight:
To tackle these challenges, firms must leverage comprehensive design processes and pragmatic visual solutions. By employing smart and digital customer information gathering, firms can reduce costs, eliminate bottlenecks, and increase customer handling capacity.Revamped customer onboarding processes with realistic visualization can increase conversion rates and improve interdepartmental communication. Partner integration for financial planning enables real-time changes, increases customer conversion rates, and empowers customers to visualize the impact of changes on their financial future.
Solution:
Our team created a suite of digital solutions to enhance the financial service customer experience. We implemented smart and digital customer information gathering, resulting in a 9.7% reduction in information collection costs, 18.6% reduction in customer dropouts, and a 6.8% increase in gross profits. We revamped the onboarding process, increasing conversion rates for new HNWI clients by up to 43% and reducing red flag and dropout rates by 9.5%.
Finally, we successfully integrated with a partner to offer an illustrative approach for financial planning, resulting in an 85% customer conversion rate. These solutions reduced operational load, increased customer handling capacity by 45%, and improved interdepartmental communication, leading to a 37% increase in efficiency for the middle and back office.